You receive an order confirmation by email within a few minutes. If it has not arrived, check your spam folder first, then email us with the name and address you used and we will look it up.

Yes, as long as it has not been dispatched. Email info@alirathelabel.com as soon as possible with your order number and what needs to change. Once the parcel is on its way, our return process applies.

Contact us within 12 hours of ordering and we will correct it before dispatch. If a parcel comes back to us because the address was wrong or incomplete, we contact you and reship it once, free of charge.

No. You can check out as a guest. An account simply keeps your addresses and order history in one place.

We process your order within 1 to 2 business days. With Eco-Friendly Shipping delivery takes another 6 to 9 business days, so 7 to 11 business days in total. With Priority Shipping it takes 5 to 7 business days, so 6 to 9 in total. Orders placed on a weekend or public holiday start processing on the next business day.

Eco-Friendly Shipping is free on every order, with tracking and no minimum order value. If you want your order sooner, Priority Shipping is $7.50 at checkout.

We currently ship within the United States only, including Alaska, Hawaii and APO or FPO addresses. We do not ship internationally yet.

You get a tracking link by email as soon as your parcel is dispatched, and you can follow it any time at alirathelabel.com/pages/track-order. It can take up to 48 hours before the first scan appears.

Items are picked from different warehouses, so an order with several pieces can arrive in more than one parcel, at no extra cost. Each parcel has its own tracking number.

If there has been no movement for 10 business days, email us. We open a case with the carrier and send you a replacement or a full refund.

You have 30 days from delivery to return an item that is unworn, unwashed, in its original packaging and with the tags attached. The full terms are in our refund policy.

No. Email info@alirathelabel.com with your order number and we send you a prepaid return label. There is no restocking fee.

We refund within 3 to 5 business days after your return reaches our warehouse, to your original payment method. Your bank may need a few extra days to show it.

We do not process direct exchanges. Return the item for a refund and place a new order for the size or colour you want, so you are not waiting on stock.

For hygiene reasons swimwear and pierced jewellery such as earrings cannot be returned, and neither can items marked Final Sale on their product page. A discounted price on its own does not make an item Final Sale.

Email us within 14 days of delivery with your order number and photos. We resolve it at no cost to you, with a replacement or a full refund, and you usually do not need to send the item back.

Every product page has a size guide with measurements per size. Our pieces run slightly small, so if you are between sizes we recommend going one size up.

We photograph and edit as faithfully as we can, but screens differ, so a slight variation between the photo and the piece in your hands is possible.

Follow the care label in the garment. As a rule, wash delicate fabrics cold on a gentle cycle in a laundry bag, and lay flat to dry rather than tumble drying.

Sometimes. Our collections are produced in limited runs, so a restock is never guaranteed. Email us the product name and we will tell you whether it is due back.

Visa, Mastercard, American Express, Shop Pay, Apple Pay and Google Pay. All prices are in US dollars and sales tax, where it applies, is shown at checkout.

Yes. Checkout runs over an encrypted connection and payments are handled by our payment providers. We never see or store your card details.

It is applied automatically in your cart: 10% off on 2 items, 15% on 3 items and 20% on 4 items or more. You do not need a code.

In the cart or at checkout, in the discount code field. One code per order, and it applies on top of the automatic bundle discount.